We’ve the answers to some of your most commonly asked questions. If there is anything we are missing on this page that you would like to see, then please do get in touch using our Contact page and we will endeavour to help.




How long will my order take to arrive?

Can you guarantee my order will arrive by a certain date?

I've placed an order but have not received my Order Confirmation email?

I've placed an order but would like to change it to something else

I am having problems placing an order

If you are still experiencing problems making an order, then please contact us with your order details.

What happens if I haven't received my order?


I have received a damaged or faulty item

I have received an incorrect item

I want to return an item

I cannot apply a voucher code to my order

Can I change the details of my order?

What if I don't have a credit or debit card to use as my payment method?